Your Data Protection Is the Priority of mrcoin
mrcoin is committed to the security and confidentiality of the personal information of all users on our platform. This policy clearly explains how your data is managed, stored and protected.
mrcoin Data Protection Principles
Six core pillars that guide how we handle your personal information at all times.
Purpose-Based Collection
We only collect information that is genuinely needed to operate accounts, process deposits and withdrawals, and comply with international licensing requirements. No excess data is collected without a clear reason.
High-Level Encryption
All data transmitted between your device and mrcoin servers is protected through SSL/TLS encryption protocols. Financial information and passwords are stored in a form that cannot be read by any party.
Strict Access Control
Only authorised personnel with a legitimate operational need can access user records. Every access is systematically audited and logged to detect any unusual activity.
Not Sold to Third Parties
mrcoin does not sell, rent or disclose users' personal information to marketing parties or advertisers. Data sharing only occurs within the scope of legitimate operational and legal requirements.
Right of Access and Correction
You have the right to review, amend or request deletion of your personal information at any time. Requests can be submitted through our 24/7 customer support channels in Malay or English.
Regular Review
This Privacy Policy is reviewed regularly to ensure it remains aligned with industry best practices and changes in international licensing. Users will be notified of every update.
Full Content of the Privacy Policy
1. Introduction
This Privacy Policy is issued by mrcoin, an online casino platform operating under international licensing. This document explains how we collect, use, store and protect your personal information when you use the mrcoin.one website, register an account, make deposits or withdrawals, and interact with our customer service.
By registering an account or continuing to use the mrcoin platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this entire document carefully.
2. Information We Collect
mrcoin collects various types of information to allow the platform to operate safely and efficiently. This includes:
- Identity information: Full name, date of birth, identification card number (MyKad), nationality and mailing address.
- Account information: Username, password (in encrypted hashed form), email address and mobile phone number.
- Financial information: Chosen payment method (Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency), account number and records of deposit and withdrawal transactions.
- Platform usage information: Game records, betting history, login activity, active session duration and personal preferences.
- Technical information: IP address, internet browser type, device operating system and cookies activated while browsing the website.
3. Purpose of Data Use
Information collected is used for specific and legitimate purposes, including:
- Creating and verifying user account identity (including the Know Your Customer / KYC process).
- Processing financial transactions including deposits and withdrawals safely and accurately.
- Verifying that users meet the minimum age requirement of 21 years as required by the platform's licensing.
- Detecting and preventing fraud, money laundering and other illegal activities.
- Providing effective 24/7 customer support in Malay and English.
- Sending important notifications relating to accounts, policy updates and security notices.
- Complying with reporting obligations under international licensing requirements.
4. Information Sharing
mrcoin does not sell, rent or commercialise users' personal data. However, in certain situations, information may be shared with the following parties for legitimate operational needs:
- Payment processors: Service providers such as e-wallet gateways and the FPX network to enable financial transactions to be processed safely.
- Software providers: Licensed game companies that supply slots, live casino and sports betting content to our platform.
- Licensing authorities: Regulatory bodies that issue our operating licence, when required by law or the conditions of the licence.
- Security services: Anti-fraud and identity verification technology providers that help us identify suspicious activity.
Every third party that receives user data from mrcoin is bound by strict confidentiality agreements and is prohibited from using that data for any purpose other than what has been specified.
5. Data Storage and Retention Period
All user data is stored on servers protected to industry security standards. Active account data is retained for the duration that the account remains active. After an account is closed, certain information may be retained for the period required to fulfil legal obligations, dispute resolution or reporting requirements.
Financial transaction records are kept for the period specified by international licensing requirements for audit and compliance purposes. Once the retention period ends, data is securely deleted using methods that prevent recovery.
6. Cookies and Tracking Technologies
mrcoin uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies allow us to recognise your login session, save personal preferences and maintain account security.
- Session cookies: Required to keep your login session active and secure.
- Functional cookies: Store the language preference, display theme and other settings you have configured.
- Analytical cookies: Help us understand aggregate platform usage patterns for ongoing improvement.
You can manage cookie settings through your internet browser. However, disabling certain cookies may affect specific functions of the platform.
7. User Rights
As a user of the mrcoin platform, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold relating to your account.
- Right of Correction: You have the right to request correction of any information that is inaccurate or out of date.
- Right of Deletion: In certain circumstances, you may request deletion of your personal data, subject to our minimum retention requirements.
- Right to Object: You may object to the processing of your data for certain purposes such as marketing communications.
- Right to Opt Out: You may stop receiving promotional communications at any time through your account settings.
To submit any request relating to the above rights, contact our customer service team via live chat or email at [email protected].
8. Data Security
mrcoin implements various technical and organisational measures to protect users' personal information from unauthorised access, loss, destruction or alteration. Security measures we use include SSL encryption on all communications, two-factor authentication, continuous account activity monitoring and regular security audits by independent parties.
Should a data security incident occur that affects user information, mrcoin will take immediate action to address the incident and notify affected users in accordance with the procedures set by licensing requirements.
9. Cross-Border Data Transfers
As mrcoin operates under international licensing, some user data may be stored or processed outside Malaysia. Any such data transfers are carried out using recognised protection mechanisms including strict data transfer agreements and industry encryption standards.
We ensure that a level of protection equivalent to this Privacy Policy is maintained regardless of the physical location of the data storage servers.
10. Changes to the Privacy Policy
mrcoin reserves the right to update or amend this Privacy Policy from time to time in line with changes in industry practices, licensing requirements, or applicable legislation. Any material amendments will be communicated to registered users via email or in-platform notification at least 7 days before the changes take effect.
Continued use of the mrcoin platform after the effective date of an amendment is considered your acceptance of the updated policy. It is the user's responsibility to review this page periodically.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by mrcoin, please contact our team through the following channels:
- Live Chat: Available 24/7 directly through the mrcoin platform in Malay and English.
- Email: [email protected]
We aim to respond to every privacy-related inquiry promptly and transparently.
Questions About Data Privacy
Answers to the most frequently asked questions about how mrcoin manages your data.
Still Have Questions About Your Privacy?
The mrcoin support team is available to assist you 24/7 in Malay and English. Contact us or explore other information pages to learn more about our platform.