mrcoin FAQ for Malaysian Players

mrcoin accepts a variety of deposit methods including Touch 'n Go eWallet, DuitNow, online banking via FPX (such as Maybank, CIMB and Public Bank), Boost, and cryptocurrencies namely USDT, BTC and ETH. You can choose the method that best suits your needs. The minimum deposit for all methods is RM50.

mrcoin does not charge any processing fees on deposits from the platform's side. However, some banks or e-wallet providers may apply a small fee on their end — this depends on your payment service provider's own policies, not mrcoin.

If your deposit has not been credited after a few minutes, please check whether the transaction was successful in your bank app or e-wallet. If the payment receipt shows a successful transaction but your mrcoin account balance has not been updated, contact our 24/7 support team via live chat and include a screenshot of your payment proof for further action.

Yes, mrcoin accepts deposits in cryptocurrency. You can use USDT (Tether), BTC (Bitcoin) and ETH (Ethereum). After logging in, go to the deposit section and select the crypto option to get the correct wallet address. The minimum deposit remains at RM50 in equivalent crypto value at the time of the transaction.

Select the FPX / Online Banking deposit method on the mrcoin deposit page, then choose your bank from the list provided. You will be directed to your bank's internet banking portal to complete the payment. Once confirmation is received by the system, your mrcoin account will be credited automatically. Make sure you use the correct back button and do not close the tab before the process is complete.

The minimum deposit at mrcoin is RM50 for all available payment methods. Whether you use Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency — the same minimum applies. This allows both new and existing players to start a gaming session with ease.

Registering for a mrcoin account requires basic information such as a username, password, active email address and mobile phone number. You also need to confirm that you are 21 years of age or older before registering. The registration process is completed in a few simple steps and your account will be ready to use as soon as your information is verified.

On the mrcoin Login page, click the "Forgot password?" link found below the login form. You will be asked to enter your registered email address. Instructions to reset your password will be sent to that email. If the email is not received within a few minutes, check your spam folder or contact our 24/7 customer support.

Yes, your mrcoin account can be accessed from any device including mobile phones, tablets or computers. The mrcoin website is optimised for mobile viewing, so you do not need to download a separate app. Just make sure you log in with the correct credentials and that you are on the official website to keep your account secure.

You can update personal information such as your mobile phone number or email address through the profile settings section after logging in to your mrcoin account. For some changes that affect account security, you may need to verify your identity first. If you run into any difficulty, contact the 24/7 support team via live chat for prompt assistance.

No. Each player is only allowed to have one mrcoin account. Registering multiple accounts using different names, phone numbers or email addresses is a violation of the platform's terms of use. If this occurs, mrcoin reserves the right to suspend or close all accounts involved. This is to ensure a fair gaming environment for all users.

mrcoin's VIP programme has three tiers: 🥇 Bronze — weekly cashback of up to 0.3%; 🥈 Silver — weekly cashback of up to 0.5%; 🥉 Gold — weekly cashback of up to 0.8%. Each tier offers a higher cashback value, and more active players have the opportunity to move up to a more rewarding level.

VIP level progression at mrcoin depends on your activity as a player — the more frequently you play and the higher your total bets over time, the faster you qualify to move from Bronze to Silver and eventually to Gold. There is no fixed turnover requirement published openly; the system continuously evaluates your overall account activity.

Beyond weekly cashback, mrcoin VIP members also enjoy priority treatment from the support team, faster withdrawal processing, and access to exclusive promotions not available to regular players. Gold members receive the highest cashback rate and access to more personalised offers. Benefits may change from time to time based on active platform campaigns.

mrcoin VIP weekly cashback is calculated based on your net losses over a one-week period. The rate applied depends on your current VIP level — up to 0.3% for Bronze, 0.5% for Silver and 0.8% for Gold. Cashback is credited directly to your account on a regular basis with no need to claim it manually. Contact support for further technical details.

The mrcoin VIP system is designed to reward active players. If your account activity drops significantly over an extended period, your VIP status may be reviewed. To maintain a higher VIP level, it is recommended that you play consistently. If you are unsure about your current status, contact mrcoin customer support for a review.

Withdrawals at mrcoin are typically processed within 10 to 45 minutes after the request is approved. This applies to all withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. Actual time may vary slightly depending on system load and the response time of the receiving bank.

For security and identity verification purposes, mrcoin requires withdrawals to be made to the same method used during deposit. This means that if you deposited via Touch 'n Go eWallet, the withdrawal must be directed to the same Touch 'n Go account. This condition helps protect your account from unauthorised activity.

Yes, mrcoin processes withdrawals at all times including weekends and public holidays. The platform operates 24/7 without interruption, so you can submit a withdrawal request at any time. However, for withdrawals via FPX, processing times may depend on the bank's operating hours on public holidays.

The minimum withdrawal at mrcoin is RM50 for all payment methods. This means you need to have a balance of at least RM50 eligible for withdrawal before you can submit a request. Make sure you have met any wagering requirements tied to an active bonus before applying for a withdrawal.

Withdrawals that take longer than usual are typically due to additional security checks, the need to verify account information, or temporary technical issues. If your withdrawal request has been pending for more than 45 minutes, please contact mrcoin customer support via live chat with your transaction number so we can review and resolve it promptly.

Before your first withdrawal, make sure your mrcoin account information is complete and accurate — including your full name, mobile phone number and payment method details. For withdrawals above a certain limit, the mrcoin team may require additional identity verification. This process is an industry standard to ensure the security of your funds.